Posted Apr 19
Senior Lifestyle

Sales Specialist- East Division

Chicago, IL, United States Full Time

Position Summary:

The Sales Specialist/Troubleshooter is responsible for providing sales and marketing support to a community based on need and at the direction of the Corporate Director of Sales. Accountable for assisting with lead generation and for closing sales and achieving/exceeding move in goals. Maintains a positive image of the community with referral sources, residents, and staff personnel. Immediate occupancy growth and revenue growth are the top two priorities and focus areas of this position. This person reports directly to the Corporate Director of Sales.

Essential Functions:

• Schedules, organizes and conducts tours with prospective residents of independent and assisted living, memory care and skilled nursing.
• Responds and follows-up with all walk-ins, phone inquiries and mail-ins timely and appropriately and treats each inquiry with value.
• Creates, plans and implements with Sales and Marketing Team and Program Director events to bring in prospective residents such as but not limited to: seminars, speakers, themed events, and family nights.
• Develops and maintains a good working relationship with residents, families, professional providers of care and all professional referral sources.
• Maintains a working knowledge of all software programs.
• Participates in weekend call coverage in Manager Rotation.
• Capable of taking the lead with all sales that become uncertain, and instructing the individual assisting with the lead on immediate next steps and strategies.
• Has the directive to challenge and question the Executive Director and other managers with regard to moving in and closing any sale effectively and timely. This also includes questioning any possible denials of admit or readmits.
• Maintain confidentiality of all pertinent information.
• Complies with all Senior Lifestyle Policies, cities, state, and federal regulations pertaining to Residents’ accounts as it relates to Medicare, third party billing, etc.
• Possesses strong organizational skills and ability to multi-task and meet deadlines
• Interacts professionally and effectively with all levels of the organization, residents, family members, etc.
• Performs other duties as assigned.

Qualifications/Skills/Educational Requirements:

• Bachelor degree from a four-year college or university.
• Or one to two years’ experience and or training, or equivalent of education and experience.
• A solid track record of sales experience and success in the long term care industry and ability to build professional relationships.
• Exceptional verbal, written and organizational skills and computer proficiency required.
• Ability to travel up to 100% of time required.

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